The Coronavirus (COVID-19) pandemic has caused huge disruption to global travel and we wanted to update our loyal customers on our response to this fast-moving and uncertain situation.
Unavoidably, many scheduled hiking tours may or could be affected by ongoing travel restrictions, flight cancellations, official state travel advice and travel bans as the Coronavirus continues to spread. We understand the disappointment that this situation has caused to many and we’re working hard to provide the best possible solutions to those customers who we know were looking forward with excitement to their walking holiday with Hillwalk Tours. We are doing our utmost to be flexible in ensuring that your walking tour does go ahead in the future, once it is possible to travel again.
With this in mind, we have already contacted every person due to commence a Hillwalk Tour in the next six weeks to help them rebook their tour for a future date at no extra cost. For customers who have booked a Hillwalk Tour that is due to begin in over six weeks, we will also work with you to rebook your tour for an alternative date in 2020 at no extra cost.
Our dedicated Customer Support Team are currently experiencing very high levels of enquiries and are working as fast as they can to respond to each and every e-mail they receive.
If you haven’t been in touch with Hillwalk Tours to discuss the status of your upcoming tour and have concerns about how the Coronavirus might impact your trip, please contact us by email at firstname.lastname@example.org quoting your Booking Reference Number in the subject.
Thank you for your understanding and support during this challenging and difficult time. We are looking forward to getting everyone back to the trails in the near future!