West Highland Way Hiking Tour Scotland - a waymarker points the way.
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  • Are you passionate about your job?
  • Does your work environment nurture your talents?
  • Do you feel part of a team working towards a common goal?

The answers to these questions matter. Definitely to me. And probably to you too.

As a manager, if one of my team answers "No" to any of these questions, I need to know what we can do to make things better.

Our business is built on the people who work for us. They are at the heart of everything we do. Without them, who convinces our customers to go hiking with us? Who contacts the B&B owners to ensure all the preparations are in place for a successful walking tour?

By putting our employees' concerns at the centre of what we do, we are confident that success, for the entire Hillwalk Team, will follow.

I can't promise that we have the dream job for you. However, I can promise that we will do our best to ensure that you are happy, motivated and given all the support you need to do your job. Select the 'Current Vacancies' tab above to see what jobs we are currently hiring for.

James Byrne, MD

A well-prepared CV doesn't guarantee you a job interview. However, a poorly-prepared CV almost certainly means you won't be called for interview! Here are some tips to help you create a CV that will catch our attention:

  • Tailor your CV according to the job we are advertising. Highlight any relevant experience or education you have so that we notice it straightaway. 
  • Don't overload your CV with irrelevant information. Focus on providing information that is likely to be of interest to us. 
  • Use a summary section "intro" on your CV to give us a brief idea of your background and key strengths. Make this section very short and strong.
  • Keep the document neat and easy to read. We suggest a font size between 10 and 12 for the body text of your CV. 
  • Sell yourself to us. Take the opportunity to make a positive impression so we have no choice but to call you for interview. 
  • Be honest.

Be Ready: Find out as much as you can about Hillwalk Tours. Who we are, what we sell and what we believe in. Figure out how your strengths and career goals align with ours and why you think you’ll succeed in our company.

Be Proactive: Prepare a list of questions to ask your interviewer(s) so you can assess whether Hillwalk Tours is the right place for you. Ask us about the opportunities we can offer you, the type of work you will be doing and what you can expect from us.

Be Yourself: Most people are nervous before an interview. We really don't mind. It's your ambition, your work ethic and your character that concern us - a few nerves won't put us off.

Be On Time: Arrive at least five minutes early and if you’re running late, do call us and explain your reasons.

Sales & Customer Support Coordinator - English/Spanish

  • Do you speak English and Spanish fluently?
  • Do you want to work with a talented team in the tourism industry?
  • Would you enjoy promoting the great outdoors and planning hiking tours?
  • Do you get a kick out of providing the best service and experience to a customer?
  • Do you want to use your language skills outside of a call-centre setting?

Yes? Then welcome to Hillwalk Tours. We’re a dedicated bunch – passionate about delivering the best walking holidays to our customers from around the world. We are a company that prides itself on creating travel experiences that make people happy.

We want to hire a confident communicator, relationship developer, service fanatic, organisational wizard, problem solver, and enthusiastic team player all rolled into one!

As a Sales & Customer Support Coordinator at Hillwalk Tours you’ll work in a high performing and supportive team. You will be using both verbal and written skills to communicate with our customers, so fluency in English and Spanish is an essential requirement for this role. You will also need to collaborate effectively with other stakeholders in the business to ensure we provide our customers with a seamless walking holiday experience. It’s a busy role; juggling a variety of tasks at any given time and having a resilient nature are critical to succeed.

So to perform this job successfully here’s what you’ll need!

  • An ability to effectively manage daily correspondence and operational tasks to exceed customer expectations (In English and Spanish)
  • Experience multi-tasking with the ability to work independently with a high degree of quality
  • The ability to maintain a key sense of ownership for your work
  • The ability to remain composed and professional in stressful situations, performing effectively in spite of shifting priorities and workloads
  • A positive and cheery outlook

As a Sales & Customer Support Coordinator you will need to perform essential tasks and duties on a day to day basis to a high standard – here’s an insight to what you would be doing:

  • Responding effectively to customer contact and booking emails in a timely, friendly and professional manner
  • Identifying customer needs, providing appropriate tour and travel advice, ensuring that all customer queries and questions are addressed
  • Inputting and accessing data on our in-house software system
  • Diligently booking accommodation, walker and luggage transfers for our customers
  • Maintaining a current knowledge and familiarity with our tour routes and regions
  • Carefully printing and assembling walking packs for our customers and checking walking packs created by other team members for quality purposes
  • Highlighting any issues, concerns or suggestions to the Team Manager
  • Striving to build, develop and maintain positive working relationships with customers, suppliers and co-workers
  • Adhering to all company policies, procedures and work process guidelines
  • Performing other reasonable job duties as requested by management
  • Taking periods of on-call during the walking season to support our customers & suppliers
  • (Due to business demands some restrictions apply to holidays with this role)

Start Date: August 07th, 2017

Salary: €26,000 plus target related bonus

Our Core Purpose

The core purpose of Hillwalk Tours, the reason why we exist beyond making a living, is to create travel experiences that make people happy. This purpose informs every decision we make, from looking at how we can improve our walking tours to choosing who to hire to join our team.

 

Our Core Values

Our core values remind us who we are and what we stand for - we have five of these:

Small Details Are HUGE: Don’t make life hard for yourself, pay attention to detail! It’s quicker and makes things easier for everyone when you get it right the first time.

Fairness is Fundamental: When making a decision, think compassionately, speak with honesty, act with integrity and look to find the best and fairest solution for everyone involved.

Team Spirit Matters: Team spirit is not simply about working together to achieve great results. It’s not about being best pals with everyone. It’s about a sense of community – share in each other’s successes, stick together when times are tough and respect each other always.

Professional, No Matter What: Being professional to us is not about wearing a suit. It’s about being competent at your job, maintaining a positive attitude, displaying good judgement and having the discipline to remain composed, courteous and respectful at all times.

A Can-Do Attitude, Always: Don’t settle for an outcome which you know could be better. Be tenacious – look for another way. Embrace feedback and be open to change, No matter what challenges you face, stay positive.

 

 

 

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