At Hillwalk Tours, we understand that planned holidays now seem more vulnerable to unforeseen changes and cancellations after the COVID-19 pandemic restricted travel across the globe recently. That’s why we want to do our utmost to ensure that you feel confident in booking a tour with us and know that we are flexible when it comes to changing or altering your original plans.
Make up to 2 FREE changes for any reason to your booking
To help you book a walking tour with Hillwalk Tours with confidence, we’re delighted to announce that customers can now make up to two date changes to their booking for free, up to 30 days before the start of their tour. This will allow you to change the date of your tour (twice, if necessary), moving it further into the future if any circumstances arise that mean you will not be able to take your tour on the original date booked.
In the past, this would have incurred administrative charges, but this charge has now been waived for all new bookings made between 10 June 2020 and 31 January 2021.
Terms and Conditions:
- You are entitled to up to two free date changes per booking
- Changes can be made up to 30 days before departure (subject to availability) provided that you have paid your balance
- Departure date must be before 31 December 2022
Cancel your tour for any reason
Additionally, we want to give customers the peace of mind that their tour can be cancelled at any time up to 15 days before the start of a tour, for any reason, without a financial penalty. To avail of this opportunity, everyone who booked a Hillwalk Tour between 10 June 2020 and 31 January 2021 will be offered the chance to add the ‘Cancel your tour for any reason’ clause to their booking at a fee of €50.00/£50.00 per person. This will be offered to customers by e-mail after their initial deposit of €100.00/£100.00 per person has been paid to secure their booking.
Hillwalk Tours always recommends that customers buy complete travel insurance for their hiking trip to cover, amongst other things, medical expenses and repatriation in the event of illness or injury. The ‘Cancel your tour for any reason’ clause is additionally recommended to ensure you are not out of pocket if your circumstances change and your trip needs to be cancelled for any reason.
*This clause can only be used if cancelling a tour more than 15 days before the start of a tour. Tours that are cancelled within 15 days of the start of the tour are subject to normal cancellation T&Cs.
** This clause can be purchased up to 7 days after a deposit payment has been received and to customers booking more than 6 weeks in advance of their tour start date.
*** This clause does not cover non-refundable credits already being held for customers
Our price freeze promise
Here at Hillwalk Tours, we understand that the Coronavirus (COVID-19) pandemic has impacted the lives of many, both healthwise and financially. As a result, we want to reconnect our customers to the outdoors in a safe manner and without increased costs! Therefore, we are happy to introduce our ‘Price Freeze Promise’.
Our ‘Price Freeze Promise’ means that all of our 2021 prices will remain the same as our 2020 prices. We hope that this will help assist both returning customers, many of whom are re-booking their cancelled 2020 tours, and new customers to plan for their 2021 adventures.
Hillwalk Tours – a trusted, award-winning and leading provider of self-guided hiking tours in Ireland, the UK and Spain since 2008
Thousands of hikers have chosen Hillwalk Tours as their trusted partner in planning an unforgettable walking holiday experience since we launched our business in 2008. Exceptional customer service is something we pride ourselves on and our low-cost deposit of €100/£100 means that we can get started with planning your dream hiking trip for an initial fee that is much lower than most other hiking tour providers. Your small deposit allows us to start building your personalised itinerary, mapping out your walk and placing you in some of the best B&Bs that Ireland, the UK and Spain have to offer. Check out what some of our previous hikers said about us on Google, Facebook or Trip Advisor.
For further information or to enquire about changing your booking, contact firstname.lastname@example.org.