The answers to these questions matter. Definitely to me. And probably to you too.
As a manager, if one of my team answers "No" to any of these questions, I need to know what we can do to make things better.
Our business is built on the people who work for us. They are at the heart of everything we do. Without them, who convinces our customers to go hiking with us? Who contacts the B&B owners to ensure all the preparations are in place for a successful walking tour?
By putting our employees' concerns at the centre of what we do, we are confident that success, for the entire Hillwalk Team, will follow.
I can't promise that we have the dream job for you. However, I can promise that we will do our best to ensure that you are happy, motivated and given all the support you need to do your job.
James Byrne, Hillwalk Tours Founder
A well-prepared CV doesn't guarantee you a job interview. However, a poorly-prepared CV almost certainly means you won't be called for interview! Here are some tips to help you create a CV that will catch our attention:
Sales & Customer Support Coordinator (Bilingual) x 3
Start Date: Sept 2019 x 2, Nov 2019 x 1
Yes to all of the above? Then you might be our next superstar Sales & Customer Support Coordinator – a confident communicator, relationship developer, service fanatic, organisational wizard, problem solver, and company culture enthusiast all rolled into one!
We are an award-winning company that prides itself on creating experiences that make people happy – that goes for our employees, our customers and our suppliers. Our positive work environment and dedication to our core values makes Hillwalk Tours an exciting place to work.
You can expect to work in a bright, friendly office in Galway city with canteen facilities and free parking; we provide training and development opportunities to help everyone work towards their career goals, offer excellent health and wellbeing initiatives, a cycle-to-work scheme, fun company activities, discounted walking holidays and more!
These new roles are a result of our dynamic growth and continued expansion plans. Initially you will work Monday to Friday, however from early 2020 this will change to working weekend day shifts with 2 week days off. From January 2021 further changes will be implemented to include shift work.
As a Sales & Customer Support Coordinator at Hillwalk Tours you’ll work in a high-performing and supportive team made up of people from many different backgrounds and cultures. You will be using both verbal and written skills to communicate with our customers, so fluency in English and either Dutch, German or Spanish is an essential requirement for this role. You will also need to collaborate effectively with other stakeholders in the business to ensure we provide our customers with a seamless walking holiday experience. It’s a busy role so the ability to juggle a variety of tasks at any given time and having a resilient nature are critical to succeed.
To perform this rewarding job successfully here’s what you’ll need:
As a Sales & Customer Support Coordinator you will need to perform essential tasks and duties on a day-to-day basis to a high standard – here’s an insight to what you would be working on daily:
Be Ready: Find out as much as you can about Hillwalk Tours. Who we are, what we sell and what we believe in. Figure out how your strengths and career goals align with ours and why you think you’ll succeed in our company.
Be Proactive: Prepare a list of questions to ask your interviewer(s) so you can assess whether Hillwalk Tours is the right place for you. Ask us about the opportunities we can offer you, the type of work you will be doing and what you can expect from us.
Be Yourself: Most people are nervous before an interview. We really don't mind. It's your ambition, your work ethic and your character that concern us - a few nerves won't put us off.
Be On Time: Arrive at least five minutes early and if you’re running late, do call us and explain your reasons.
Our Core Purpose
The core purpose of Hillwalk Tours, the reason why we exist beyond making a living, is to create experiences that make people happy. This purpose informs every decision we make, from looking at how we can improve our walking tours to choosing who to hire to join our team.
Our Core Values
Our core values remind us who we are and what we stand for - we have five of these:
Small Details, Big Picture: We take great pride in our work and understand how small details can have an effect on the bigger picture.
Fairness is Fundamental: When making a decision, think compassionately, speak with honesty, act with integrity and look to find the best and fairest solution for everyone involved.
Team Spirit Matters: Team spirit is not simply about working together to achieve great results. It’s not about being best pals with everyone. It’s about a sense of community – share in each other’s successes, stick together when times are tough and respect each other always.
Professional, No Matter What: Being professional to us is not about wearing a suit. It’s about being competent at your job, embracing feedback, being open to change, displaying good judgement and having the discipline to remain composed, courteous and respectful at all times.
A Can-Do Attitude, Always: Don't settle for an outcome which you know could be better. Be tenacious - there's always another way. No matter what challenges you face, stay positive.
|6 Galway Technology Centre||Hiking in Ireland|
|Mervue Business Park, Wellpark Road||Hiking in Scotland|
|Galway, H91 A560, IRELAND||Hiking in England|
|+353 91 763 994||Hiking the Camino|
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