The answers to these questions matter. Definitely to me. And probably to you too.
As a manager, if one of my team answers "No" to any of these questions, I need to know what we can do to make things better.
Our business is built on the people who work for us. They are at the heart of everything we do. Without them, who convinces our customers to go hiking with us? Who contacts the B&B owners to ensure all the preparations are in place for a successful walking tour?
By putting our employees' concerns at the centre of what we do, we are confident that success, for the entire Hillwalk Team, will follow.
I can't promise that we have the dream job for you. However, I can promise that we will do our best to ensure that you are happy, motivated and given all the support you need to do your job.
James Byrne, MD
A well-prepared CV doesn't guarantee you a job interview. However, a poorly-prepared CV almost certainly means you won't be called for interview! Here are some tips to help you create a CV that will catch our attention:
Be Ready: Find out as much as you can about Hillwalk Tours. Who we are, what we sell and what we believe in. Figure out how your strengths and career goals align with ours and why you think you’ll succeed in our company.
Be Proactive: Prepare a list of questions to ask your interviewer(s) so you can assess whether Hillwalk Tours is the right place for you. Ask us about the opportunities we can offer you, the type of work you will be doing and what you can expect from us.
Be Yourself: Most people are nervous before an interview. We really don't mind. It's your ambition, your work ethic and your character that concern us - a few nerves won't put us off.
Be On Time: Arrive at least five minutes early and if you’re running late, do call us and explain your reasons.
Sales & Customer Support Coordinator (Bilingual) x 2
We are hiring 2 x Sales and Customer Support Coordinators to join our expanding team in Galway.
These roles will suit a recent graduate with a minimum of 1 year's customer support experience. You will come from a Commerce or similar educational background and will have achieved fluency in a second European language - German, Dutch, or Spanish.
Start Dates: By Monday, 1st October and Monday 5th November 2018
Please ensure you submit the required cover letter and CV with your application. We want to know why you think you'd be a great fit for the role and the company!
Yes? Then welcome to Hillwalk Tours. We’re a dedicated bunch – passionate about delivering the best walking holidays to our customers from around the world. We are a company that prides itself on creating experiences that make people happy – employees, customers and suppliers.
We want to hire a confident communicator, relationship developer, service fanatic, organisational wizard, problem solver, and company culture enthusiast all rolled into one!
As a Sales & Customer Support Coordinator at Hillwalk Tours you’ll work in a high performing and supportive team. You will be using both verbal and written skills to communicate with our customers, so fluency in English and a second European language (Dutch, German, or Spanish) is an essential requirement for this role. You will also need to collaborate effectively with other stakeholders in the business to ensure we provide our customers with a seamless walking holiday experience. It’s a busy role; juggling a variety of tasks at any given time and having a resilient nature are critical to succeed.
So to perform this job successfully here’s what you’ll need!
As a Sales & Customer Support Coordinator you will need to perform essential tasks and duties on a day to day basis to a high standard – here’s an insight to what you would be doing:
Location: Galway City, Ireland
Salary: €24k plus profit-sharing bonus
Terms: Fixed-term, 12 month contract
Part-Time Walking Pack Administrator
Start Date: Monday 7th January, 2019
Hillwalk Tours, based in Galway City, are passionate about delivering the best walking holidays to our customers from around the world. We are a company that prides itself on creating experiences that make people happy – employees, customers and suppliers.
We are looking for a hard-working, detail-oriented, and dedicated candidate to fill a 6 month, part-time contract (22.5 hours per week with flexibility to work extra hours if required) from Monday 7th January - Friday 28th June, 2019.
This position would ideally suit a college student, or a suitably qualified individual seeking flexibility and/or work-life balance. You will be part of a high performing and supportive team and will receive full training to carry out the role.
Fully create the walking pack(s) for 34 customer bookings per week:
Finish creating 32 packs partially created by another part-time team member:
Completing other ad-hoc tasks as required
Adhering to company policies and procedures at all times
Location: Galway City, Ireland
Salary: €10 per hour
Terms: Part-time (22.5 hours per week with flexibility to work extra hours if required), 6 month contract
Our Core Purpose
The core purpose of Hillwalk Tours, the reason why we exist beyond making a living, is to create experiences that make people happy. This purpose informs every decision we make, from looking at how we can improve our walking tours to choosing who to hire to join our team.
Our Core Values
Our core values remind us who we are and what we stand for - we have five of these:
Small Details, Big Picture: We take great pride in our work and understand how small details can have an effect on the bigger picture.
Fairness is Fundamental: When making a decision, think compassionately, speak with honesty, act with integrity and look to find the best and fairest solution for everyone involved.
Team Spirit Matters: Team spirit is not simply about working together to achieve great results. It’s not about being best pals with everyone. It’s about a sense of community – share in each other’s successes, stick together when times are tough and respect each other always.
Professional, No Matter What: Being professional to us is not about wearing a suit. It’s about being competent at your job, embracing feedback, being open to change, displaying good judgement and having the discipline to remain composed, courteous and respectful at all times.
A Can-Do Attitude, Always: Don't settle for an outcome which you know could be better. Be tenacious - there's always another way. No matter what challenges you face, stay positive.